What Causes Amazon Prime Video Error 4601?

Have you ever encountered Amazon Prime Video Error 4601 while trying to stream your favourite show or movie? This error is a result of geo-restriction, meaning that certain content is not available to users in their current region. In this comprehensive guide, we will delve into the reasons behind this error and provide you with effective solutions to fix it. So, let’s get started!

How to Fix Amazon Prime Video Error 4601

Amazon Prime Video is a popular streaming platform that offers a vast library of movies, TV shows, and original content to its subscribers. As part of the Amazon Prime membership, users gain access to a wide range of entertainment options, allowing them to stream their favourite content anytime, anywhere.

With its user-friendly interface and seamless integration with other Amazon services, Amazon Prime Video has become a go-to destination for millions of viewers seeking high-quality entertainment at their fingertips. Whether you’re a fan of gripping dramas, hilarious comedies, thrilling action, or thought-provoking documentaries, Amazon Prime Video offers something for everyone.

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Amazon Prime Video Error 4601 occurs when a user attempts to access content that is restricted in their geographical region. Instead of being able to enjoy their desired movies or TV shows, users are met with an error message indicating that the content is unavailable.

Causes of Amazon Prime Video Error 4601

  1. Geo-Restrictions

The Primary Culprit Geo-restrictions are imposed by content providers to comply with licensing agreements and copyright restrictions. These restrictions ensure that specific content is only accessible to viewers in authorized regions. When you encounter Error 4601, it means that the content you are trying to access is not available in your current location.

  1. Outdated Amazon Prime Video App or Browser

Using an outdated version of the Amazon Prime Video app or an unsupported browser can lead to error 4601. Newer updates often include bug fixes and security enhancements that address compatibility issues and improve overall performance.

  1. DNS or Proxy Issues

Improper DNS settings or the use of a proxy server can interfere with Amazon Prime Video’s geo-location detection. This can result in error 4601, as the service cannot accurately determine your location.

  1. IP Address Detection Errors

The detection of your IP address plays a crucial role in determining your location for content access. If the IP address detection is incorrect or compromised, you may encounter error 4601.

How to Fix Amazon Prime Video Error 4601

How to Fix Amazon Prime Video Error 4601

  1. Use a Reliable VPN Service

If you are receiving Error 4601 because the content is not available in your region, you can try using a reputable VPN service. A VPN allows you to change your IP address and connect to servers in different regions, thereby bypassing geographical restrictions. Make sure to choose a VPN provider with servers in the region where the content you want to access is available.

For example, if you are in the United States and want to access content only available in the United Kingdom, you can use a VPN service to connect to a UK server and access the desired content.

  1. Update Your Amazon Prime Video App or Browser

Ensure that you are using the latest version of the Amazon Prime Video app or a supported browser. Visit the official app store or Amazon’s website to download the latest version or update your browser. This step will help resolve any compatibility issues and provide a smoother streaming experience.

Check for updates in your device’s app store and install any available updates for the Amazon Prime Video app.

  1. Clear DNS Cache and Disable Proxy

Clearing your DNS cache can help eliminate any conflicting or outdated DNS records that might interfere with Amazon Prime Video’s geo-location detection. Additionally, if you have proxy settings enabled on your device, try disabling them, as they may interfere with Amazon Prime Video’s location detection.

Here’s how to disable proxy settings on different platforms:

  • On Windows: Go to the Control Panel, select “Internet Options,” navigate to the “Connections” tab, click on “LAN settings,” and uncheck the box next to “Use a proxy server for your LAN.”
  • On macOS: Open System Preferences, go to “Network,” select your active network connection, click on “Advanced,” and go to the “Proxies” tab. Disable any proxy settings listed.
  • On mobile devices: Access the network settings, locate the proxy settings, and disable them.
  1. Reset IP Address

Resetting your IP address can be another effective solution. This can be done by restarting your modem/router or contacting your internet service provider (ISP) for assistance. Resetting your IP address ensures a fresh connection and accurate location detection.

  1. Clear Cache and Cookies

Clearing the cache and cookies of your web browser or Amazon Prime Video app can resolve various streaming errors, including Error 4601. Here’s how you can do it:

  • For web browsers, go to the browser settings or preferences and find the option to clear browsing data. Select the options to clear cache and cookies, and then restart the browser.
  • For the Amazon Prime Video app, go to the settings or preferences within the app, find the option to clear cache and cookies, and perform the action.
  1. Contact Amazon Prime Video Support

If none of the above solutions work, it’s recommended to reach out to Amazon Prime Video’s customer support. They can provide personalized assistance, troubleshoot the error, and offer further guidance.

Case Studies and Practical Solutions

Resolving Error 4601 with a VPN

  • Step 1: Choose a reputable VPN service provider.
  • Step 2: Download and install the VPN application on your device.
  • Step 3: Launch the VPN app and connect to a server in a region where the desired content is available.
  • Step 4: Open Amazon Prime Video and try accessing the previously restricted content. Error 4601 should no longer appear.

Updating Your Amazon Prime Video App or Browser

  • Step 1: Visit the official app store or Amazon’s website.
  • Step 2: Download and install the latest version of the Amazon Prime Video app or update your browser.
  • Step 3: Launch the app or browser and try streaming the previously restricted content. Error 4601 should be resolved.

Clearing DNS Cache and Disabling Proxy

  • Step 1: Access the network settings on your device.
  • Step 2: Locate the option to clear DNS cache and select it.
  • Step 3: Disable any proxy settings by accessing the proxy configuration section.
  • Step 4: Restart your device and attempt to stream the content again. The error should no longer appear.

Resetting Your IP Address

  • Step 1: Power off your modem/router.
  • Step 2: Wait for a few minutes and then power it back on.
  • Step 3: Once the modem/router has restarted, try accessing the restricted content on Amazon Prime Video. The error should be resolved.



Amazon Prime Video Error 4601 can prevent you from watching your favourite content. However, with this guide about the causes and effective solutions, you can easily overcome the geo-restriction error.

By using a reliable VPN, keeping your apps and browsers up to date, clearing your DNS cache, disabling proxy, or resetting your IP address, you can regain access to the content you desire.


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