How to Fix “The Email You Provided Is Not Supported” Error in ChatGPT

In this guide, we’ll walk you through the steps to fix the error message “The email you provided is not supported” while trying to create an OpenAI account and access ChatGPT.

How to Fix "The Email You Provided Is Not Supported" Error in ChatGPT

ChatGPT is an advanced language model developed by OpenAI. It leverages the power of artificial intelligence to generate human-like responses and engage in natural language conversations with users. Built upon the GPT (Generative Pre-trained Transformer) architecture, ChatGPT has been trained on a vast amount of text data to understand and generate coherent and contextually relevant responses.

The “The email you provided is not supported” error in ChatGPT is an error message that appears when attempting to create an OpenAI account. It indicates that the email address you entered during the registration process is either compromised, associated with suspicious activity, or unsupported by the ChatGPT platform.

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Why is the Email I Provided Not Supported in ChatGPT?

The email you provided is not supported in ChatGPT due to potential security concerns. OpenAI takes the privacy and security of its users seriously, and as a precautionary measure, certain email addresses may be flagged as compromised or associated with data breaches. This proactive approach helps to ensure the safety of user accounts and prevents unauthorized access or misuse.

When you encounter the “The email you provided is not supported” error message, it indicates that OpenAI has detected a potential risk associated with the email address you entered during the registration process. This could be due to various factors, such as previous instances of data breaches or suspicious activity linked to the email domain.

By implementing this measure, OpenAI aims to protect users from potential security threats and maintain a secure environment for their services. While it may be inconvenient to encounter this error, it is a necessary step to safeguard user accounts and maintain the integrity of the ChatGPT platform.

To ensure the security of your account, it is important to follow the recommended steps provided by OpenAI to resolve the issue and create an account using alternative methods, such as through Google or by linking your phone number to your Google account.

How to Fix “The Email You Provided Is Not Supported” Error in ChatGPT

If you’re encountering the “The email you provided is not supported” error in ChatGPT, don’t worry. There are several steps you can take to fix this issue and proceed with creating your OpenAI account. Follow the instructions below to resolve the error:

  1. Check for Compromised Email

Visit, a trusted website that checks if your email address or phone number has been involved in any data breaches. If your email address is compromised, it may trigger the error message. In such cases, consider using a different email address to proceed with the registration.

  1. Open an Incognito Window

Open a new Incognito window in your web browser. This ensures a fresh browsing session without any cached data or cookies that might interfere with the registration process.

Open an Incognito Window
Open an Incognito Window.
  1. Create an OpenAI Account using Google

Here’s how you can create an OpenAI account using your Google account:

  • In the Incognito window, visit and click on “Sign up.”

    click on "Sign up"
    Click on “Sign up.”

  • Choose the “Continue with Google” option.

    Continue with Google
    Continue with Google.

  • Enter your Google email address and password when prompted.
  • Follow the on-screen instructions to verify your email address and phone number.
  • Congratulations! You should now be able to start using ChatGPT with your newly created OpenAI account.
  1. Create a Google Account (if needed)

In case you don’t have a Google account, you’ll need to create one before proceeding. Visit and follow the instructions to set up your Google account. Once you have a Google account, return to Step 3 and continue with the registration process.

  1. Link Your Phone Number to Your Google Account

If the error persists, try linking your phone number to your Google account before creating an OpenAI account. Follow these steps:

  • Log in to your Google account
  • Go to the “Security” section in your account settings.
  • Look for the “Phone number” option and click on it.
  • Follow the instructions to add and verify your phone number.
  • Once your phone number is linked to your Google account, repeat Step 3 to create your OpenAI account using Google.

How to Fix "The Email You Provided Is Not Supported" Error in ChatGPT


Don’t let the “The email you provided is not supported” error hinder your journey with ChatGPT. By following the steps outlined in this guide, you can overcome this obstacle and create your OpenAI account seamlessly.

Whether it’s checking for compromised email addresses, using an Incognito window, or leveraging Google account integration, these solutions empower you to access the powerful capabilities of ChatGPT.


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