How to Fix NS&I App Not Working

In this article, we will look into the reasons why the NS&I app is not working for some users and give effective solutions to help you fix it.


The NS&I (National Savings and Investments) app is a mobile application designed to provide a convenient and easy way to manage savings and investments for people living in the United Kingdom. It is a government-backed financial institution that gives quite a number of savings and investment offers to users.

With the NS&I app, you can check your account balances, track your transactions, manage standing orders, and make deposits or withdrawals on the go.

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Although the app ensures convenient access to its various services, users often encounter issues with the app not functioning properly. If the NS&I app is not working for you and you need practical solutions to help you fix the issue.

Why is NS&I App Not Working?

In case you have issues using the NS&I app, here are the issues that can cause it to stop working:

  1. Server Issues: Sometimes, the NS&I app issue could be a result of server issues from the developer’s end. When there are technical difficulties or maintenance, some features on the app may not work properly.
  2. Connectivity Problems: A stable internet connection is important to use the NS&I app. If your device has a weak network signal, the NS&I won’t work for you.
  3. Cache and Data Issues: Apps temporarily store certain temporary files known as cache and data which are stored within the app. If such files get corrupted, it may disrupt the performance of the app.

How to Fix NS&I App Not Working

How to Fix NS&I App Not Working

If you are able to troubleshoot the NS&I app issue, below are effective ways through which you can resolve it.

Solution 1: Ensure Your Internet Connection is Stable

A stable and reliable internet connection on your device is required to use the NS&I app effectively. If your connection is weak, you should refresh it by turning on Airplane mode and disabling it. Also, you can try connecting to a Wi-Fi network if you are on mobile data, and vice-versa.

Solution 2: Update the NS&I App

Ensuring the NS&I app is regularly updated can help you to address technical issues within the app. New updates are regularly released by developers to fix bugs, improve performance, and bring new features into the app.

To update the app:

  1. Visit the App Store for iOS or Google Play Store for Android and search for “NS&I” in the search bar.
  2. Once you find the app, select it and see if there is an update available.
  3. If you find one, select the “Update” button next to the NS&I app.

Solution 3: Restart Your Device

Oftentimes, restarting your device has proven to be a good way to resolve app malfunctions. This is no exception with the NS&I app. When you restart your phone, all temporary files are cleared, and storage is freed.

Solution 4: Clear Cache and Data

If the NS&I app continues to give issues, consider clearing its cache and data. This help to remove all corrupted temporary files stored and causing issues within the app:

  1. Launch the “Settings” app on your device and select “Apps” or “Application Manager”, depending on your device.
  2. On the “Apps” page, scroll to the NS&I app and select it.
  3. Now, select “Storage”, then “Clear Cache”, and “Clear Data” options.

Solution 5: Reinstall the NS&I App

If you are still unable to resolve the issue with the NS&I app, simply delete and reinstall it. To do this:

  1. Press and hold the NS&I app icon until the context menu is shown, and select the “Uninstall” or “Remove” option. Alternatively, you can delete it from the app’s page on App Store or Google Play Store.
  2. After deleting the app, search for “NS&I” and reinstall it.

Solution 6: Contact NS&I Support

The last method to resolve the issue is to get assistance from NS&I support. Kindly contact NS&I support and give a full account of what went wrong so they can help you to resolve it.

NS&I App logo


Although the NS&I app helps you to manage your savings and investments, however, it is not uncommon for users to face technical issues on the platform. With the troubleshooting steps in this guide, you can easily fix the NS&I app not working issues and use enjoy the features.


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