How to Fix Blueyonder Email Not Working

Are you experiencing issues with your Blueyonder email? In this troubleshooting guide, we will walk you through step-by-step solutions to fix Blueyonder email when it’s not working properly. So, let’s get started and get your Blueyonder email back up and running!

How to Fix Blueyonder Email Not Working

Blueyonder email is an email service provided by Virgin Media, a leading telecommunications company in the United Kingdom. Blueyonder was originally an independent internet service provider (ISP) that later merged with Telewest and NTL to form Virgin Media.

As part of Virgin Media’s offerings, Blueyonder email provides users with personalized email addresses and a platform to send, receive, and manage their emails.

Also, See:

Although Blueyonder is the widely used email service provided by Virgin Media, it can sometimes encounter issues that can disrupt its smooth operation.

Here, we will unravel the mysteries behind Blueyonder email not working and provide you with practical solutions to get it back on track. From internet connectivity issues to server glitches and configuration errors, we’ve got you covered with step-by-step instructions and expert advice.

Why is Blueyonder Email Not Working?

Sometimes, the Blueyonder email may not work as expected. Here are the causes:

  1. Internet connectivity issues: A stable and working internet connection is essential for accessing your Blueyonder email. If you have a poor or intermittent internet connection, it can prevent your email client from connecting to the server or cause timeouts.
  2. Server outages or maintenance: Blueyonder servers may occasionally experience outages or undergo maintenance, which can result in temporary disruptions to the email service.
  3. Incorrect email server settings: Incorrectly configured email server settings can prevent your Blueyonder email from functioning properly. It’s crucial to ensure that you have entered the correct incoming and outgoing server addresses, port numbers, and security protocols (such as SSL/TLS) in your email client settings.
  4. Browser issues: If you access Blueyonder email through a web browser, problems with the browser itself can affect its functionality. Accumulated cache and cookies, browser extensions, or outdated browser versions can cause conflicts and prevent your email from working correctly.
  5. Antivirus or firewall interference: Overly strict antivirus software or firewall settings on your device can sometimes block the necessary network connections for your Blueyonder email.
  6. Email client configuration errors: If you use an email client’s application like Outlook or Thunderbird to access your Blueyonder email, misconfigured client settings can lead to connectivity issues.
  7. Device-specific issues: Occasionally, the problem may be specific to the device you’re using to access Blueyonder email. It could be due to outdated software, incompatible settings, or conflicts with other applications or drivers.
  8. Account-related issues: In some cases, issues with your Blueyonder email may be specific to your account. This could include account suspension, exceeding storage limits, or incorrect login credentials.

How to Fix Blueyonder Email Not Working

Here is a step-by-step guide on how to fix Blueyonder email when it’s not working:

How to Fix Blueyonder Email Not Working

1.       Check your internet connection

Ensure you have a stable and working internet connection. Try opening other websites or apps to verify if your internet is functioning properly. Restart your router or modem if necessary.

2.       Clear your browser cache and cookies

Accumulated cache and cookies can interfere with the functioning of your email. Open your web browser’s settings and find the option to clear browsing data. Select the option to clear cache and cookies, then restart your browser.

3.       Verify Blueyonder server status

Sometimes, the issue might not be on your end but with the Blueyonder servers. Visit the official Virgin Media Service Status page to check for any reported email service outages or disruptions. If there’s a server issue, you can only wait until it’s resolved by Virgin Media.

4.       Ensure correct email server settings

Incorrect email server settings can prevent your Blueyonder email from working correctly. Double-check the server settings, including the incoming and outgoing server addresses, port numbers, and security protocols (SSL/TLS).

Here’s an example of the correct server settings for Blueyonder:

  • Incoming Server (IMAP):, Port: 993 (SSL/TLS)
  • Outgoing Server (SMTP):, Port: 465 (SSL/TLS)

5.       Disable antivirus or firewall temporarily

Sometimes, overly strict antivirus software or firewall settings can interfere with email connectivity. Temporarily disable your antivirus or firewall and check if your Blueyonder email starts working.

If it does, consider adjusting the settings or adding exceptions for your email client.

6.       Check email client configurations

If you access Blueyonder email through an email client (e.g., Outlook, Thunderbird), ensure the client settings are properly configured. Verify that the email client is set up to use the correct server addresses, ports, and authentication methods. Review the client’s account settings and make any necessary corrections.

7.       Try accessing Blueyonder email from a different device

If you’re unable to access your Blueyonder email on your current device, try accessing it from another device. This will help determine if the issue is specific to your device or a more widespread problem.

If you can access your email on another device, consider troubleshooting the original device or contacting technical support.

8.       Contact Blueyonder customer support

If none of the above solutions has resolved your Blueyonder email issue, it’s time to reach out to customer support. Explain the problem you’re facing, the steps you’ve already taken to troubleshoot, and any error messages received.

Blueyonder customer support will provide further assistance and guidance tailored to your specific situation.


Having a reliable email service is crucial for both personal and professional communication, and Blueyonder is a popular choice for many users. However, when it stops working, you can follow the troubleshooting steps outlined in this guide to resolve common issues with Blueyonder email and regain access to your inbox.

Remember to double-check your internet connection, clear browser cache and cookies, verify server status, and review email client settings. If all else fails, don’t hesitate to contact Blueyonder customer support for expert assistance.


Source link

Leave a Reply

Your email address will not be published. Required fields are marked *